Allianz
Policy Management
Comprehensive guide to renewing your Allianz international health insurance policy, including timeline, premium changes, coverage adjustments, and policy management
Allianz Renewal & Policy Management
This comprehensive guide explains everything you need to know about managing your Allianz international insurance policy, including renewals, coverage adjustments, and account administration.
Renewal Timeline & Process
Allianz follows a structured renewal process to ensure continuous coverage for policyholders:1
Renewal Notification
Allianz sends your renewal notice approximately 45 days before your policy expiration date, containing:
- Updated premium information
- Any benefit changes or enhancements
- Policy documents for the upcoming year
- Renewal forms and instructions
2
Review Period
You have time to review your renewal options and consider any needed changes:
- Compare any benefit updates
- Assess if coverage still meets your needs
- Consider alternatives if premium increases are significant
- Consult with your broker about optimizing coverage
3
Policy Adjustments
This is your opportunity to request changes to your policy:
- Add or remove dependents
- Adjust deductible levels
- Modify area of coverage
- Add or remove optional benefits
4
Renewal Confirmation
Confirm your intention to renew by:
- Completing the renewal form (if changes requested)
- Updating payment information if needed
- Signing any required documents
- Submitting through the portal, email, or to your broker
5
Payment Processing
Complete payment for your renewed policy:
- Credit card payments processed immediately
- Bank transfers must be received before renewal date
- Payment plans set up for monthly/quarterly options
6
New Policy Documents
Receive your updated policy documents:
- Digital documents delivered via email/portal
- New insurance cards issued if requested
- Updated policy terms and conditions
- Confirmation of any applied changes
Understanding Premium Adjustments
Allianz calculates renewal premiums based on multiple factors. Understanding these can help you anticipate changes:- Premiums increase as you move into higher age bands
- Typical age bands: 0-17, 18-25, 26-30, 31-35, etc.
- Larger increases typically occur at age 50+
- Average age-related increase: 3-8% per band change
Premium Control Strategies
Consider these options to manage premium increases at renewal:
- Increase deductibles: Raising your deductible from 500 can reduce premiums by 10-15%
- Adjust coverage area: Excluding USA coverage can lower premiums by 20-30%
- Review optional benefits: Dental and vision coverage typically add 7-12% to premiums
- Consider co-payment options: A 20% co-pay option can reduce premiums by 15-20%
- Annual payment discount: Pay annually instead of monthly to save 3-5%
Making Mid-Term Policy Changes
While renewal is the ideal time for policy adjustments, Allianz does allow certain changes mid-policy:| Change Type | Allowed Mid-Term? | Requirements | Processing Time |
|---|---|---|---|
| Adding dependents (newborn/adoption) | Yes | Birth certificate or adoption papers | 3-5 business days |
| Adding spouse/partner | Yes | Marriage certificate or proof of partnership | 7-10 business days |
| Removing dependents | Yes | Written request | 3-5 business days |
| Address/contact updates | Yes | New contact information | 1-2 business days |
| Payment method change | Yes | New payment details | 3-5 business days |
| Increasing coverage level | At renewal only | Updated application | With renewal process |
| Decreasing coverage level | Case-by-case | Written request with justification | 10-15 business days |
| Adding optional benefits | At renewal only | Renewal form | With renewal process |
| Changing deductible | At renewal only | Renewal form | With renewal process |
Changing Coverage Levels
Changing Coverage Levels
For Individual Policies:Changes to your coverage level are typically only permitted at policy renewal. To request changes:
- Contact Allianz before your renewal date to discuss options
- For coverage increases: Prepare to complete a medical questionnaire
- Be aware that additional exclusions may apply to the increased portion
- Additional premiums will be calculated for enhanced coverage
- New waiting periods may apply to the upgraded benefits
- Contact your HR department or group plan administrator
- They will communicate with Allianz regarding any potential adjustments
- Changes typically align with your company’s policy rules and renewal cycle
Adding Family Members
Adding Family Members
Allianz offers flexible options for adding dependents to your policy:Adding a spouse or dependent:
- Contact Allianz directly at their underwriting email address
- No application form required in most cases
- Coverage begins from the notification date or a future date you specify
- A new waiting period (moratorium) will apply for the added dependent
- Notify Allianz within four weeks of birth
- For group policies, submit the request through your company with a birth certificate
- For individual policies where parents have been covered for at least eight consecutive months, no additional underwriting is required
- For newer policies, a standard application process applies
Policy Cancellation Options
If you need to cancel your Allianz policy, understand the following process and implications:Mid-Term Cancellation
Mid-Term Cancellation
You can cancel your policy before the renewal date under certain circumstances:
- Relocation to country of origin: Requires proof of repatriation and end date
- Obtaining alternative coverage: Requires certificate of new insurance
- No longer requiring coverage: Available with 30 days’ written notice
- Monthly payments: No refund, coverage stops at the end of paid period
- Annual payments: Pro-rated refund for unused complete months, minus 15% administration fee
- No refunds if claims have been submitted and paid
Cancellation Cooling-Off Period
Cancellation Cooling-Off Period
If you have an individual policy, you can cancel within 30 days of:
- Receiving your full policy terms and conditions, OR
- Your policy start/renewal date (whichever comes later)
- Complete the “Right to change your mind” form included in your welcome/renewal pack
- Submit via email to the address provided in your documentation
- Or mail to Client Services at the address in your Benefit Guide
Group Policy Termination
Group Policy Termination
If you’re part of a group scheme, your membership will automatically end when:
- The agreement between your company and Allianz terminates
- Your employer decides not to renew your coverage
- Premium payments from your company cease
- You stop working for the company
- Upon the death of the insured employee
Continuity of Coverage
Maintaining continuous insurance coverage is critical for international health insurance. Allianz provides several options:Renewal Guarantees
Allianz offers the following renewal assurances:
- Lifetime renewal guarantee regardless of claims or health changes
- No individual re-underwriting at renewal
- Premium changes based on standard factors, not individual health deterioration
- Guaranteed renewal even after serious medical conditions
Continuation Options
If your circumstances change, Allianz offers:
- Transfer from group to individual plans if leaving employer
- Continuation without new waiting periods
- Coverage for chronic conditions established during previous policy period
- No break in coverage during transitions
Portability Benefits
For internationally mobile clients:
- Coverage continuity when moving between countries
- Plan flexibility to accommodate changing residency
- Credit for satisfied waiting periods if upgrading
- No need for re-underwriting when changing regions
Lapse Prevention
To avoid unintentional coverage gaps:
- 30-day grace period for late payments
- Multiple renewal reminders (45, 30, and 15 days before expiration)
- Option to reinstate within 60 days with continuous coverage
- Payment flexibility during temporary financial hardship
Transitioning from Group to Individual Coverage
Transitioning from Group to Individual Coverage
If your group policy ends, you can maintain coverage with Allianz by:
- Applying for an individual or family plan within one month of leaving the group scheme
- Contacting Allianz’s individual sales team directly via email
- Providing documentation of your previous group coverage
- Some medical underwriting may apply
- Continuous coverage helps maintain benefits for ongoing conditions
- Premium will be calculated based on individual rates rather than group rates
- You can select a plan structure that best matches your needs and budget
Policy Document Management
Effectively managing your policy documents ensures you always have access to important information when needed:Allianz provides comprehensive digital document management:
- MyHealth App: Access policy documents on-the-go
- Online Portal: Complete document archive available 24/7
- Digital ID Card: Always available on your smartphone
- Email Archives: Policy documents sent to your registered email
- Download Options: PDF versions available for offline access
Third-Party Administration Authorization
Third-Party Administration Authorization
Travel Notifications & Policy Adjustments
If your travel patterns change throughout your policy year, Allianz offers several ways to ensure your coverage remains appropriate:Temporary Travel Notifications
Temporary Travel Notifications
When traveling outside your normal coverage area temporarily:
- Notify Allianz for trips exceeding 90 days
- Update your contact details for emergency assistance
- Download regional emergency contact information
- Verify coverage limitations in new destinations
Relocation Support
Relocation Support
When permanently moving to a new country:
- Notify Allianz at least 30 days before relocation
- Update your residential address in your profile
- Review coverage requirements for new location
- Adjust coverage area if needed (may affect premium)
- Request information on local healthcare systems
Coverage Area Expansion
Coverage Area Expansion
If you need to expand your coverage area temporarily:
- Short-term travel riders: Available for trips of 30-180 days
- USA coverage add-on: Can be added for specific time periods
- Business travel extensions: For corporate policies with changing travel patterns
Country of Residence Changes
Country of Residence Changes
Notifying Allianz about residency changes is crucial as it may affect your coverage validity and premium:
- Contact Allianz immediately when planning to change your country of residence
- Your current policy may not be valid in the new location, even if within your coverage area
- Premium adjustments may be necessary based on healthcare costs in the new country
- You may need to update your coverage area, especially if moving to/from high-cost regions
- Individual policyholders: Contact the Allianz helpline directly
- Group scheme members: Notify both your employer and the Allianz helpline
Frequently Asked Questions
What happens if I miss my renewal date?
What happens if I miss my renewal date?
If you miss your renewal deadline but wish to continue coverage:
- Grace period: Allianz provides a 30-day grace period after expiration
- Coverage during grace period: Technically suspended but can be reinstated retroactively
- Payment required: Full premium payment needed to reinstate
- After grace period: Policy lapses completely, requiring new application with full medical underwriting
How can I dispute a premium increase?
How can I dispute a premium increase?
Can I change my payment frequency at renewal?
Can I change my payment frequency at renewal?
Yes, renewal is the perfect time to adjust your payment schedule:
- Change from monthly to quarterly, semi-annual, or annual
- Switch from annual to more frequent payments
- Update automatic payment methods and details
- Modify payment dates to align with your financial situation
What if my health status changes before renewal?
What if my health status changes before renewal?
One of the key benefits of Allianz policies is that changes in health status don’t affect your renewability:
- New medical conditions developed during the policy year are covered at renewal
- No new medical underwriting at renewal regardless of health changes
- No condition-specific premium loading for new health issues
- No exclusions added for conditions that develop during coverage
How can I file a complaint about my policy or service?
How can I file a complaint about my policy or service?
If you’re dissatisfied with any aspect of your Allianz policy or service:
- First point of contact: Call the Allianz Helpline to resolve the issue immediately
- Escalation options: If not resolved by phone, email or write to the Customer Advocacy Team
- Information needed: Your policy number, details of the issue, and your desired outcome
- Response timeline: Allianz follows a structured complaint management procedure with defined response times
- Phone: International helpline number (available on your insurance card)
- Email: Available through your policy documentation
- Postal address: Customer Advocacy Team at Allianz’s regional office
Renewal Support Services
Broker Renewal Assistance
Our licensed brokers offer comprehensive renewal support:
- Policy review: Detailed analysis of your current coverage vs. needs
- Market comparison: Benchmarking Allianz against competitors
- Premium negotiation: Advocacy for fair pricing and discounts
- Benefit optimization: Recommendations for cost-effective coverage
- Renewal meeting: Personal consultation to discuss options
This complimentary service ensures you receive the best value and appropriate coverage at each renewal.