Important Notice
Cancelling your coverage may affect your health protection. Please consider carefully before proceeding.
Manager Contact Information
We highly suggest you contact our operations manager before cancelling your policy. If you are unhappy, or believe you found a better plan, we are independent brokers and most likely will be able to match the price, or help resolve any ongoing issues.
Required Documentation
The insurance providers require a signed letter giving the reason for cancellation, and when you would like to cancel. You can submit this through your customer portal or contact our support team for assistance.How to Submit Your Cancellation
Submit Request
Submit your cancellation request through your portal
Speak to Manager
Discuss alternatives with our manager
What You’ll Need to Provide
- Reason for cancellation
- Desired cancellation date
- Signed cancellation letter
- Policy number
- Any relevant supporting documentation
Processing Timeline
- Standard processing: 5-10 business days
- Rush requests may be available for special circumstances
- You will receive email confirmation at each step
Frequently Asked Questions
What happens when I cancel my policy?
What happens when I cancel my policy?
When you cancel your policy, your coverage will end on the date you specify. You will no longer be able to make claims for any medical expenses incurred after this date.
Can I get a refund if I cancel my policy?
Can I get a refund if I cancel my policy?
Refund eligibility depends on your policy terms and the reason for cancellation. If you have paid for coverage beyond your cancellation date, you may be eligible for a pro-rated refund, however insurance providers typically apply a penalty. Read your conditions of coverage in your contract for the exact details.
How long does the cancellation process take?
How long does the cancellation process take?
The cancellation process typically takes 5-10 business days from the time we receive your complete cancellation request and any required documentation.
Can I cancel my policy at any time?
Can I cancel my policy at any time?
Yes, you can request to cancel your policy at any time. However, please note that cancellation terms and any applicable fees may vary depending on your specific policy.
What if I change my mind after submitting a cancellation request?
What if I change my mind after submitting a cancellation request?
If you change your mind after submitting a cancellation request, please contact our customer support team as soon as possible. We may be able to stop the cancellation process, depending on how far it has progressed.