Address Change Process
Follow these steps to update your residential address on your insurance policy.Address changes may affect your coverage or premium depending on your new location. Policy address changes can only be processed at the annual renewal date. You can however, submit it now for us to process later, the insurance provider only requires the update at the annual renewal date. If you are moving to another country, such as your homecountry, you may need to complete underwriting again.
Steps to Change Your Address
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Gather Required Information
- Your policy number
- Current address on file
- New residential address
- Planned move date
- Proof of new address (if required)
-
Submit Your Change
- Log into your account
- Navigate to “Policy Management”
- Select “Update Address”
- Enter your new address details
- Review any coverage or premium changes
- Confirm the update
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Verification Process
- Submit any requested documentation
- Review confirmation email
- Update takes effect on specified date
Required Information
- Current policy number
- Current address on file
- New residential address
- Effective date of change
- Proof of new address (utility bill, lease agreement, etc.)
How to Submit
Online Form
Submit your address change request online
Contact Support
Get help with your address change
Frequently Asked Questions
Why do I need to update my address?
Why do I need to update my address?
Keeping your address up-to-date ensures that we can send you important policy documents and that your coverage accurately reflects your current living situation.
Will the insurance provider ever check on my address?
Will the insurance provider ever check on my address?
Yes, insurance providers may verify your address for various reasons, including risk assessment and claims processing. It is important to keep your information accurate and up-to-date.
What kind of proof of address may be requested?
What kind of proof of address may be requested?
Common proofs of address include utility bills, bank statements, rental leases, or government-issued documents dated within the last 3 months. The specific requirements may vary, so please check with our support team if you are unsure. These are typically not requested unless the insurance provider has a reason to doubt the address you have provided.
How will changing my address affect my coverage?
How will changing my address affect my coverage?
Address changes can impact your coverage and premiums, especially if you are moving to a different region or country. Our underwriting team will review your new address and inform you of any changes to your policy or premium.
What if I am only temporarily relocating?
What if I am only temporarily relocating?
If you are temporarily relocating for less than 6 months, you may not need to update your address. However, for longer temporary stays, please contact our support team for guidance.
Can I update my mailing address separately from my residential address?
Can I update my mailing address separately from my residential address?
Yes, you can have a separate mailing address. However the insurance provider will not send you mail, unless they cannot get in touch with you via email, for example if receiving a reimbursement check instead of via bank transfer. Please contact our support team to update your mailing address if it differs from your residential address.